Zeta Helpdesk 1.0

Zeta Helpdesk is a software developed by zeta Software GmbH that provides a centralized platform for managing customer support tickets and inquiries.

Zeta Helpdesk offers features such as ticket management, email integration, knowledge base, customer self-service portal, reporting and analytics, and service level agreement (SLA) tracking.

Yes, Zeta Helpdesk caters to the needs of small businesses as well as larger enterprises. It provides scalable solutions to manage customer support effectively.

Yes, Zeta Helpdesk supports various communication channels including email, web forms, phone, and social media integration to ensure seamless customer interactions.

Yes, Zeta Helpdesk provides integration capabilities with popular CRM systems, help desk tools, project management software, and more, allowing smooth data flow between different platforms.

Yes, Zeta Helpdesk offers extensive customization options to align with your organization's brand identity and tailor the ticket management workflow according to your specific requirements.

Yes, zeta provides a mobile app for convenient access to the helpdesk platform on-the-go. It is available for both iOS and Android devices.

Zeta Helpdesk provides comprehensive reporting and analytics features to track ticket resolution times, agent performance, customer satisfaction levels, and various other key metrics to monitor helpdesk performance.

Yes, Zeta Helpdesk supports multiple languages, allowing you to provide customer support in different regions and cater to diverse audiences.

Yes, zeta Software GmbH provides technical support for Zeta Helpdesk. They offer different support packages based on your needs, including phone and email support.